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|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
Please submit a Shipping Quote Request by clicking the link and filling out the form. A quote will be created and emailed back to you for your approval. If you approve shipment an invoice for your order will be emailed to you for payment via PayPal. Once payment has been received we will fulfill your order and email you with a tracking number. All Shipments will be mailed via FedEx.
Canada shipping rates include duty and brokerage, which are billed to Unlimited Home Decor. Free shipping discounts and offers listed on our website or on social media do not apply to Canada shipments.
All items ship to Canada from the US. All prices shown are in US dollars. Your order's shipping cost will include any added shipping and handling cost incurred, as well as duties, taxes, and brokerage. These will be billed to Unlimited Home Decor.
For the Calgary, Edmonton, Toronto, and Vancouver metropolitan areas, allow 1 - 2 weeks for delivery of stocked items. For other metropolitan areas, allow 3 -4 weeks for delivery of stocked items. Express shipping is not available.
Please note all shipments are shipped Monday - Friday, and do not count weekends or US holidays as business days.
Please contact customer service for more information on our shipping rates. Thank you.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|